Right of withdrawal for the sale of goods
Right of withdrawal for consumers
(Consumer means any natural person who enters into a legal transaction for purposes that are predominantly neither related to their commercial nor their independent professional activity.)
Cancellation policy
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The cancellation period is 14 days from the day,
- on which you or a third party named by you, who is not the carrier, have taken possession of the goods, provided that you have ordered one or more goods as part of a single order and these are delivered together;
- where you or a third party named by you, who is not the carrier, have taken possession of the last goods, provided that you have ordered several goods as part of a single order and these are delivered separately;
- on which you or a third party named by you, who is not the carrier, have taken possession of the last partial shipment or the last piece, provided you have ordered goods that are delivered in several partial shipments or pieces;
To exercise your right of withdrawal, you must inform us (SUND Digital GmbH & Co. KG, Victoriaallee 1, 22143 Hamburg, Phone no.: +49405380968300, Email address: info@gardenflare.com) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or an email). You may use the attached model withdrawal form, but it is not mandatory.
To meet the withdrawal deadline, it is sufficient that you send the notification of exercising the right of withdrawal before the withdrawal period expires.
Consequences of the withdrawal
If you revoke this contract, we will refund you all payments received from you, including delivery costs (except for additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), without delay and no later than 14 days from the day we receive the notification of your revocation of this contract. For this refund, we will use the same payment method you used in the original transaction, unless expressly agreed otherwise with you; in no case will you be charged fees for this refund.
We can refuse the refund until we have received the goods back or until you have provided proof that you have sent the goods back, whichever is earlier.
You must return or hand over the goods to us immediately and in any case no later than within 14 days from the day on which you inform us about the withdrawal from this contract. The deadline is met if you send the goods before the expiry of the 14 days period.
You bear the immediate costs of returning the goods.
You are only liable for any loss in value of the goods if this loss in value is due to handling them beyond what is necessary to examine their condition, characteristics, and functioning.
Exclusion or Termination Reasons
The right of withdrawal does not apply to contracts
- for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or that are clearly tailored to the personal needs of the consumer;
- for the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded;
- for the delivery of alcoholic beverages, the price of which was agreed upon at the time of contract conclusion, but which can only be delivered at the earliest 30 days after the contract conclusion and whose current value depends on fluctuations in the market over which the entrepreneur has no influence;
- for the delivery of newspapers, magazines, or illustrated publications except for subscription contracts.
The right of withdrawal expires prematurely for contracts
- for the delivery of sealed goods that are not suitable for return for health protection or hygiene reasons if their seal has been removed after delivery;
- for the delivery of goods, if these were inseparably mixed with other goods after delivery due to their nature;
- for the delivery of audio or video recordings or computer software in a sealed package, if the seal was removed after delivery.
Sample cancellation form
(If you want to cancel the contract, please fill out this form and send it back.)
- To SUND Digital GmbH & Co. KG, Victoriaallee 1, 22143 Hamburg, Email address: info@gardenflare.com :
- I/We (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/
the provision of the following service (*)
- Ordered on (*)/ received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only for communication on paper)
- Date
(*) Delete as appropriate.
(Consumer means any natural person who enters into a legal transaction for purposes that are predominantly neither related to their commercial nor their independent professional activity.)
Cancellation policy
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The cancellation period is 14 days from the day,
- on which you or a third party named by you, who is not the carrier, have taken possession of the goods, provided that you have ordered one or more goods as part of a single order and these are delivered together;
- where you or a third party named by you, who is not the carrier, have taken possession of the last goods, provided that you have ordered several goods as part of a single order and these are delivered separately;
- on which you or a third party named by you, who is not the carrier, have taken possession of the last partial shipment or the last piece, provided you have ordered goods that are delivered in several partial shipments or pieces;
To exercise your right of withdrawal, you must inform us (SUND Digital GmbH & Co. KG, Victoriaallee 1, 22143 Hamburg, Phone no.: +49405380968300, Email address: info@gardenflare.com) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or an email). You may use the attached model withdrawal form, but it is not mandatory.
To meet the withdrawal deadline, it is sufficient that you send the notification of exercising the right of withdrawal before the withdrawal period expires.
Consequences of the withdrawal
If you revoke this contract, we will refund you all payments received from you, including delivery costs (except for additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), without delay and no later than 14 days from the day we receive the notification of your revocation of this contract. For this refund, we will use the same payment method you used in the original transaction, unless expressly agreed otherwise with you; in no case will you be charged fees for this refund.
We can refuse the refund until we have received the goods back or until you have provided proof that you have sent the goods back, whichever is earlier.
You must return or hand over the goods to us immediately and in any case no later than within 14 days from the day on which you inform us about the withdrawal from this contract. The deadline is met if you send the goods before the expiry of the 14 days period.
You bear the immediate costs of returning the goods.
You are only liable for any loss in value of the goods if this loss in value is due to handling them beyond what is necessary to examine their condition, characteristics, and functioning.
Exclusion or Termination Reasons
The right of withdrawal does not apply to contracts
- for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or that are clearly tailored to the personal needs of the consumer;
- for the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded;
- for the delivery of alcoholic beverages, the price of which was agreed upon at the time of contract conclusion, but which can only be delivered at the earliest 30 days after the contract conclusion and whose current value depends on fluctuations in the market over which the entrepreneur has no influence;
- for the delivery of newspapers, magazines, or illustrated publications except for subscription contracts.
The right of withdrawal expires prematurely for contracts
- for the delivery of sealed goods that are not suitable for return for health protection or hygiene reasons if their seal has been removed after delivery;
- for the delivery of goods, if these were inseparably mixed with other goods after delivery due to their nature;
- for the delivery of audio or video recordings or computer software in a sealed package, if the seal was removed after delivery.
Sample cancellation form
(If you want to cancel the contract, please fill out this form and send it back.)
- To SUND Digital GmbH & Co. KG, Victoriaallee 1, 22143 Hamburg, Email address: info@gardenflare.com :
- I/We (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/
the provision of the following service (*)
- Ordered on (*)/ received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only for communication on paper)
- Date
(*) Delete as appropriate.